Appointments and Cancellations

Making an Appointment:

You can make an appointment in person at Body Inc. Spas Ltd, 804 – 806 High Road, Goodmayes, Ilford, Essex, IG3 8TH.   Alternatively please call 020 8599 0101. Please include details of the treatment / package you are interested in and the date / time you would like your appointment.  We will also need to take your debit/credit card details to secure  bookings over an hour .  We will not make a charge to your card unless you do not come in for your appointment or you fail to give at least 24 hours notice of cancellation (see cancellation policy below). 

Cancellation Policy:

We require 24 hours notice of cancellation.  Cancellations at less than 24 hours notice will incur a charge of 50%  payment for the treatment booked.  This is because the appointment could have been offered to another client.  We are happy to transfer treatments to another client if you have someone else who can take your appointment. 

Changing your mind about a Treatment:

If you change your mind about a treatment you have booked and wish to have a different treatment, please give 24 hours notice so that we can ensure that we have the appropriate equipment ready.  If you change your mind on the day, we will try to accommodate any changes but cannot guarantee that this will be possible.

 

Medical Conditions

Contra-indications:

There are some medical conditions that are contra-indicated for some treatments. This means that a therapist may need to obtain permission from your GP, consultant or other medical practitioner before carrying out treatment, or may avoid certain areas of the body during treatment. Conditions that may be contraindicated include:

  • High blood pressure
  • Cancer
  • Varicose Veins and Ulcers
  • Phlebitis
  • Contagious or infectious skin diseases
  • Disorders of the circulatory and lymphatic system
  • Recent operations and / or scar tissue
  • Areas of inflammation and / or bruising
  • Skin problems such as rashes, bruises, sores, lesions, swelling, burns, boils and blisters
  • Thrombosis
  • Slow release injections / patches
  • Bone breaks and fractures
  • Heart defects and conditions including angina
  • Diabetes
  • First trimester of pregnancy
  • Current cold / fever
  • Infectious illness or disease
  • Hernia
  • Osteoporosis
  • Chronic / severe asthma

Advising your Therapist:

You will be asked at your initial consultation for details of any current or recent medical conditions and medication. Please be honest and advise the therapist if your medical status changes between subsequent appointments. Permission from your GP/ practitioner can be provided in any format.

If you are unsure whether you need permission from your GP, consultant or medical practitioner please speak to the therapist or receptionist when making an appointment or enquiry. This will avoid the potential disappointment of turning up for an appointment to be told you cannot have treatment.

Please note that it is your responsibility to ensure that you can have treatment and that any conditions are declared, so if you arrive for a treatment and need permission, you will still be charged for the treatment because that time could have been used by another client. Our Day Spa takes no responsibility if you fail to declare a medical condition and the treatment you receive affects or is affected by that condition. 

Skin Tests

Skin tests are required or recommended for some of our treatments including:

  • spray tanning
  • eyelash / eyebrow tinting

If you are not sure whether or not you require a skin test please ask. Skin tests need to be carried out 24 hours prior to treatment.

 

Gift Vouchers

Buying Gift Vouchers

Gift vouchers can be purchased for men or women and in various denominations. They are available in person from the Salon. We offer different ways of paying for vouchers including card, cash, electronic transfer. We will provide vouchers once we have received payment. Vouchers can be sent by post if required.

Gift Voucher Terms and Conditions

  • Gift Vouchers are valid for three months from the date of purchase (unless otherwise specified).
  • Gift Vouchers must contain a valid authorising signature and expiry date.
  • Gift vouchers may be exchanged for any treatment but are not accepted for retail purchases.
  • Gift vouchers are not exchangeable for cash and have no cash value.
  • If a treatment price is lower than the gift voucher value, we are under no obligation to refund the difference. We reserve the right to permit small amounts of excess voucher value to be used against retail sales at our discretion.
  • Gift vouchers for a specified treatment must be used for that treatment.

Legals

Insurance:

At Body Inc. Spas Ltd all treatments are fully covered by insurance and hold a Redbridge Licence. Evidence of insurance and licensing is available on request.

Qualifications:

All our staff are fully qualified for the treatments they carry out. There may be times when you request a specific treatment which we cannot provide because a qualified member of staff is not available at that time. We will not allow our staff to carry out treatments for which they are not qualified, regardless of how basic that treatment appears. If you wish to see any certification please ask. 

The Salon:

At Body Inc. Spas Ltd we take no responsibility for loss or damage caused to the individual or their property at the Salon. Our waiting room is only open to staff and clients but we advise that valuables are not left unattended in the area.

 

About your Treatment

Preparation for a Treatment:

The best way to prepare for a treatment is:

  • ensure that the areas to be treated are clean
  • obtain permission from your GP or medical practitioner if you have any medical conditions that are contraindicated for the treatment
  • speak to the therapist beforehand if you have any questions or concerns
  • think about what you will be doing before and after the treatment. For example:
  • if you are coming for a deeply relaxing therapy you may wish to ensure that you do not have anything too exciting or requiring detailed thinking planned afterwards
  • if you are having a manicure or pedicure avoid anything that will mess with your nail polish afterwards
  • if you are having an Indian head massage don’t plan anything that will require a neat hairstyle afterwards

Precautions following a Treatment:

Many people find that after a deeply relaxing therapy they want to rest and may take some time to “come round”. This is perfectly normal, but you may find that you need to take extra care when driving or working with anything mechanical following such a treatment.

Following a manicure or pedicure you will need to take precautions to protect your nail polish until it is fully dried.

Following a massage of any type you may find that you experience headaches and other symptoms where the body is detoxifying. You may also find that your body aches and may be bruised where deep tissue massage has applied. This should pass in a day or two.


Following a massage of any type you should:

  • drink plenty of water to assist with detoxification
  • take care when driving or operating machinery
  • avoid alcohol and other stimulants (caffeine, drugs, etc) for at least twelve hours following treatment
  • avoid eating a large meal for at least two hours following treatment
  • avoid extremes of temperature
  • avoid any work requiring detailed attention.

Healing Crisis:

It is not unusual to experience what we call a “healing crisis” during a treatment. This is because treatments work at a number of levels within the individual, allow thinking time and space for memories and other experiences to come to the surface to be dealt with. You may find you become tearful during or after the treatment. This is perfectly normal and your therapist will continue to work unless you ask to stop the treatment.